Terms and Conditions / Privacy Policy

Refund Policy

At PridePassPV, we are committed to providing clarity, transparency, and security in every purchase made through our platform.

General Information

PridePassPV is a ticketing platform for events organized and operated by PridePassPV.com, which is solely responsible for the organization, promotion, logistics, operation, and execution of all events published on this website.

We do not act as resellers, intermediaries, or third-party marketplaces. All tickets sold through our platform correspond exclusively to events managed directly by our company.

Organizer Information

PridePassPV.com is responsible for the organization and execution of all events published on this website.

Address: Av Tecnologico 100 410 Queretaro, Qro.
Support Email: support@pridepasspv.com
WhatsApp: +52 4461448215 Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM.

1. General No-Refund Policy

All sales made through our platform are final.

Once a purchase has been processed and confirmed, cancellations, returns, or refunds will not be accepted for reasons including, but not limited to:

Change of plans by the customer
Errors when selecting the event date, section, or quantity of tickets
Failure to attend the event
Dissatisfaction unrelated to the contracted service

Customers are responsible for carefully reviewing all event details before completing their purchase.

2. Cases Where a Refund May Be Considered

Refunds may only be evaluated under the following circumstances:

Official and permanent cancellation of the event
Verifiable duplicate charges
Processing errors attributable to the platform
Verifiable inability to deliver the ticket due to causes attributable to the platform

All cases are subject to internal review and validation.

3. Rescheduled Events

In the event of a rescheduling, previously purchased tickets will remain valid for the new assigned date.

In the case of a definitive event cancellation, refunds or credits will be processed according to the applicable policies and guidelines established by the organizer.

4. Request Review Process

To request a case review, customers must send an email to support@pridepasspv.com within 5 calendar days following the purchase, including:

Order number
Full name of the purchaser
Email address used for the purchase
Detailed explanation of the request
Supporting evidence or documentation, if applicable

Incomplete requests may not be processed until all required information is provided.

5. Response Times

Requests will generally be reviewed within approximately 24 to 72 business hours, depending on the complexity of the case.

Bank processing times for approved refunds may vary depending on the financial institution associated with the payment method used.

6. Service Fees

Service fees, banking commissions, and operational costs generated during the purchase process may be non-refundable, even in approved refund cases, unless otherwise required by applicable law.

7. Fraud Prevention

To protect customers and prevent fraudulent activity, purchases may be subject to identity verification procedures, payment method ownership validation, and security analysis.

The platform reserves the right to reject, cancel, or limit transactions that present signs of fraud, unauthorized use, or suspicious activity.

8. Acceptance of Terms

By making a purchase through the platform, the customer acknowledges having read, understood, and accepted this Refund Policy, along with the applicable Terms and Conditions of PridePassPV.com.

In compliance with applicable data protection laws and regulations, we inform users about how personal information collected through our website and ticketing platform is gathered, used, stored, and protected.

Data Controller The personal information collected through this platform is processed by: PREDING SAPI DE CV (hereinafter referred to as “the Platform”, “we”, or “the Organizer”).
Information We Collect When a user registers, purchases tickets, or interacts with the platform, we may collect the following information: Full name Email address Phone number IP address Device and browser information Billing information Purchase and transaction history Payment method-related information Important: Payment card information is processed directly by certified and secure payment providers. We do not store full card numbers or CVV/security codes.
Purpose of Data Collection The information collected may be used for the following purposes: Processing purchases and issuing digital tickets Validating payments and preventing fraud Sending confirmations, tickets, and event-related notifications Providing customer support Complying with legal and tax obligations Improving user experience and platform performance Detecting suspicious or unauthorized activities Sending marketing or promotional communications (when authorized by the user)
Data Protection and Security We implement administrative, technical, and digital security measures to protect personal information against unauthorized access, loss, misuse, or alteration. Transactions processed through the platform use secure SSL/TLS encrypted connections.
Information Sharing Personal information may only be shared when necessary with: Payment processors and gateways Technology and hosting providers Competent authorities when legally required Official event organizers related to the purchase We do not sell or commercially distribute personal information to third parties.
Cookies and Tracking Technologies Our website may use cookies and similar technologies to: Maintain active sessions Remember user preferences Analyze traffic and platform usage Improve platform performance and security Users may manage cookie preferences through their browser settings.
Data Retention Information will be retained for as long as necessary to fulfill the purposes described above, including legal, tax, contractual, and fraud prevention obligations.
User Rights Users may request at any time: Access to their personal information Correction or update of their information Deletion of data where legally applicable Objection to certain uses of their information Withdrawal of consent Requests may be submitted through the official contact channels published on the platform.
Minors This platform is not intended for minors without parental or legal guardian authorization. If unauthorized information from minors is detected, it may be removed.
Changes to This Policy We reserve the right to update or modify this Privacy Policy at any time. Changes become effective once published on the website.
Contact For questions regarding privacy, personal data protection, or the use of personal information, users may contact us through the official contact channels available on the website.